To change the mute mode of your call while in your personal Online Meeting Room, simply click on the dashboard icon at the top of the screen and select 'Mute All' or 'Unmute All'. You will then have the option to allow participants to unmute themselves (Q&A mode) or prevent them from unmuting (Presentation mode). The same controls are also accessible via your telephone handset - for more information about this, please visit the following support link: What Conference Controls are Available to Me?
It is also possible to set a default Mute Mode for all calls. This can be done by going to the 'Settings' section of your account, selecting 'Moderator Controls' on the bottom left. Simply click on your preferred mute mode for all calls and when your next conference start it will automatically begin with your preferred mode.
Conversation Mode: Where all participants may speak, mute or unmute themselves by pressing *6 on their phone hand sets or also via the online meeting room window.
Q&A Mode: All participants are muted and have the ability to unmute themselves individually by pressing *6 on their phone hand sets or also via the online meeting room window.
Presentation Mode: All participants are muted and can only be unmuted by the moderator.
For more information about what control are available to you during a call if you are using either your computer or phone, please visit the following support page links:
Managing Your Call With The Online Meeting Room:
What Telephone Conference Controls Are Available To Me?: