If other participants are unable to hear you or they can not see your video, it may only be that you need to adjust a simple setting within your browser.


1. Check the Online Meeting Room Settings

The first thing to do while in the Online Meeting Room, is to click on the settings cog in the menu on the right-hand side of the screen. This will open up a window where you can check your microphone, speakers and webcam settings. It may be that you need to choose a different device, in which case, just select the microphone/speaker/webcam you want to use from the relevant drop-down menu. Then be sure to click 'save', hand up and redial back into the meeting room.  


2. Call Diagnostic Test

If changing the settings doesn't resolve the problem, then it is a good idea to run the 'Connection Test' at the following link: https://hello.freeconference.com/system/test

This link can also be found via 'Settings' within the Online Meeting Room. Just visit the link in your Google Chrome browser and follow the instructions. Depending on what the issue is, you may need to reach out to our customer support team for assistance. In which case you can just open a ticket via this support site or drop us an email: support@freeconference.com


3. Check Browser Permissions

It is also a good idea to check your browser permissions, as you may have inadvertently denied access to your microphone/webcam. Just click on the small lock symbol at the top left of your Chrome browser's address bar field while in the online meeting room - as shown in the image below. If your webcam and microphone are blocked, then you will see this under 'Permissions'.



To unblock your webcam and microphone, click on the small arrow to the right of 'Camera' and 'Microphone' and select 'Allowed by you'.