FAQs

I'm having trouble calling from T-Mobile/Metro PCS
T-Mobile and MetroPCS have recently changed their nation-wide calling plans, and have started charging their customer 1¢ / minute to dial most free conferen...
Mon, 27 May, 2019 at 6:52 AM
How do I record my call?
AVAILABLE WITH: FREE STARTERPLUSPRO Taking notes during a conference is helpful, but when you really need to know exactly what was discussed and agreed...
Thu, 3 Jan, 2019 at 11:15 AM
How Many Participants Can I Have On My Call?
The number of participants you can have on one call depends on your subscription and chosen call-in methods.   All FreeConference.com accounts can have u...
Wed, 6 Jun, 2018 at 4:55 PM
What Are Premium Minutes
*Please note: this information only applies to customers who are currently on a paid plan. Free numbers have unlimited minutes, so we don’t tally those and ...
Wed, 19 Dec, 2018 at 7:37 AM
Participants Can't See and/or Hear Me
If other participants are unable to hear you or they can not see your video, it may only be that you need to adjust a simple setting within your browser. ...
Wed, 6 Jun, 2018 at 4:55 PM
How Long Can My Call Last?
The maximum length your FreeConference.com call can last for is 12 hours. This is the same if you are calling via phone or internet - or both. And you can ...
Tue, 12 Feb, 2019 at 10:14 AM
How to Resend Conference Invitations / Send Reminder Emails
Conference email invitations are sent out to participants immediately after scheduling a conference online and reminders will be sent out 15 minutes prior t...
Thu, 20 Sep, 2018 at 7:14 AM
Busy Signal - Can't access conference call
We know how frustrating it can be when you or your participants can't join a call because you get a busy signal. Often, this is likely a call terminati...
Mon, 10 Jun, 2019 at 5:34 AM
How do I Delete my Account?
If you encounter any problems with the service, we’re here to help and can be reached directly at support@freeconference.com. If you need to completely dele...
Wed, 3 Oct, 2018 at 11:53 AM
My Participants are being charged to call in
T-Mobile and MetroPCS have recently changed their nation-wide calling plans, and have started charging their customer 1¢ / minute to dial most free conferen...
Mon, 27 May, 2019 at 6:55 AM